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We had a memorable cooking class at Ackerman for a corporate event. The house is beautifully decorated in Victorian style with lots of character and attention to detail. The chef did an excellent job working with a large group with different levels of cooking experience, and many of us learned a great deal. The meal was delicious, using fresh local ingredients including vegetables from the chef’s garden.
Sorry, you certainly didn’t hit the mark. For $186.29 I was expecting a wow factor. I’m very well seasoned in the afternoon tea experience and this was not even close. In a positive note the staff were friendly and welcoming, however the food and presentation were sadly lacking. I feel even $40 would have been an overcharge.
I would like to give this place (that is highly reviewed with the most positive number of stars) a zero because they cancelled my reservation about 24 hours before our visit. I was taking a dear friend of mine out for her birthday and we’ve always enjoyed dining at tea houses for special occasions. We hadn’t seen each other in over a year because of her health concerns. My friend wanted to go to Napa, so I located Ackerman’s Tea Service. Unfortunately, with their cancellation at the last minute, I had to scramble around to find another Tea Service which I was unsuccessful at. I searched online and I called several tea houses even in San Francisco but no reservations were available at the last minute. I expressed my dissatisfaction on their voicemail to the managers. I spoke to one of the managers the next day and all I heard was a litany of excuses for the cancellation. The apology was weak and made me feel worse. The manager had no interest in hearing my side of the story. I consider this the worst possible customer service. When I tried to get a word in, she wasn’t interested in what I had to say. I then heard more excuses. I have never had a restaurant or eating establishment cancel a reservation at the last minute and justify it. I have gone to a handful of tea service places in the bay area and if you’re looking for one in the wine country, I would highly recommend The Taste of Tea in the charming town of Healdsburg. They are a small family business, experts in tea, have a vast selection of tea beverages, delicious Japanese inspired dishes, personalized service, and a lot less expensive than Ackermans’. A photo from The Taste of Tea
We loved the Afternoon Tea at the Ackerman Heritage House. The house looked beautiful with all the winter holiday decorations. The antique toys like the teddy bears and rocking horse with real horse hair were wonderful to see. The teas were delicious and the food, especially the desserts were really scrumptious. Thank you for accommodating our vegetarian. Definitely a lovely lunch in a beautiful setting
Great service, the chef was fabulous, the tasting menu was awesome. We loved the gnocchi and mushroom dish. Wonderful start to our trip.